HubHip: Business: Telecommunications: Call Centers: Software (81)

   Software

• Perimeter Technology (Site) - Provider of management information systems for center-based automatic call distribution systems.
• Portage Communications (Site) - Offers a range of call center software tools for forecasting and staffing.
• Ansapoint Call Center Software (Site) - Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
• Trio (Site) - Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
• Noetica (Site) - Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
• Callscripter (Site) - Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
• Engage Technology (Site) - Specializes in Computer Telephony and E-Commerce solutions software.
• e-talk Corporation (Site) - Offers call center and help desk software to aid monitoring and evaluation.
• Scrub DNC (Site) - Offers Windows software capable of removing the phone numbers contained in a DNC list.
• ISx, Inc. (Site) - Provides Directory Assistance software for telecommunications call centers.
• Apropos Technology, Inc. (Site) - Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
• JBGL Technological Innovation Group Inc. (Site) - Provides on-hold music and message digital announcement software.
• Hansen Software (Site) - Call accounting software systems for the general or professional business or the Hospitality industry.
• Amcat (Site) - Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
• Vox Spectrum Inc (Site) - Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
• ChaseData Corporation (Site) - Specializes in delivering predictive dialing software to medium and large call centers.
• Adtech Solutions (Site) - Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
• Dial Connection, Inc. (Site) - Offers predictive dialing, telemarketing and call center software solutions.
• Blå Tornet Data AB (Site) - Offers software depelopement and consulting based around support organization and management.
• JDM Systems, Inc. (Site) - Provider of systems development software and integration solutions for customer service contact centers.
• KoolToolz (Site) - Provides workforce planning tools for call centers, including schedule agents and performance analysis.
• InVision Software AG (Site) - Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.
• Braxtel Communications (Site) - Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
• Professional Telecommunications, Inc. (Site) - Distributor of business management solutions for the call center industry.
• EchoPass (Site) - An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
• Concerto Software, Inc. (Site) - Offers software and services for customer interaction management.
• Who's Calling (Site) - A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
• Data Collection Resources (Site) - Offers monitoring and agent evaluation software.
• Teleopti (Site) - Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
• Digisoft Computers (Site) - Vendor of scripting software for call centers.
• Inova Solutions (Site) - Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
• Lagan Inc. (Site) - Provides CRM, contact center, and 3-1-1 software.
• Vocalcom (Site) - Offers a range of call center software products, including predictive dialers and sms management solutions.
• Bard Technologies (Site) - Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
• ACM Diagnostics (Site) - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
• Altitude Software (Site) - Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
• Electronic Technology Systems (Site) - Contact center voice, screen, call recording and monitoring software solutions.
• PanaLog Software (Site) - Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
• Coordinated Systems, Inc. (Site) - Provides software for agent monitoring and call recording.
• Centergistic Solutions (Site) - Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
• Database Systems Corp. (Site) - Provider of call center technology, including software, predictive dialer systems, and web development products.
• Xentrax (Site) - Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
• VerbatimTPV (Site) - Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
• Odesoft Software (Site) - Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
• Amtelco (Site) - Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
• Custom Software Solutions (Site) - Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
• Call Center Technologies (Site) - A software developer, VAR, and partner covering both the call center and help desk industries.
• Avotus (Site) - Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
• Stratasoft (Site) - Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
• Wicom (Site) - Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
• CosmoCom (Site) - Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
• KGA (Site) - Offers PC-based training and assessment programs for call centers and a number of other industries.
• Digivoice (Site) - Developers and implementers of complete contact center software solutions.
• Genesis Systems (Site) - Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
• Gryphon Networks (Site) - Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
• NBX Software (Site) - Provides industry specific software solutions for use with 3Com's NBX Voice System.
• Mercom (Site) - Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
• Collaboration Technologies (Site) - The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
• TeleWare PLC (Site) - Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
• UtilCall (Site) - Provides a range of call center software utilities.
• Tellview (Site) - Offers an IVR helpdesk call center application, which can be provided in either French or English.
• Teltone Corporation (Site) - Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
• The Amanda Company, Inc. (Site) - Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
• Zeacom (Site) - Producer of customer call center and telephony integration software.
• OPC Marketing (Site) - Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
• Strategic Computer Support, Inc. (Site) - Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
• Astute Solutions (Site) - Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
• Authtel (Site) - Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
• VorTecs (Site) - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
• XETA Technologies, Inc. (Site) - Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
• PeopleForce (Site) - Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
• Cacti Inc (Site) - Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
• Radix Services Ltd (Site) - IVR Software and IVR Servers for small / medium business applications.
• synTelate (Site) - Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
• OptiStaff Corporation (Site) - Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
• Information Access Technology (Site) - Provides established predictive dialing and interactive communication software for the call center environment.
• Data-Tel Info Solutions (Site) - Offering a fully featured predictive dialing system.
• Applied Business Technologies (Site) - Provider of Call Center recording and quality audit solutions.
• Envision Telephony, Inc. (Site) - Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
• VoiceLogger (Site) - The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
• i-Net Applications Ltd (Site) - Provides a range of voice recording applications based upon the Microsoft platform.